Privacy Policy
Our commitment to protecting your data and privacy.
Last Updated: November 13, 2025
NorthHorizon Lotto ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.
1. Information We Collect
We may collect personal information in the following ways:
A. Information You Provide to Us
We collect information you provide directly when you register for an account, submit a ticket request, fill out a contact form, or otherwise communicate with us. This information may include:
- Full Name
- Email Address
- Phone Number
- Account Password
- Date of Birth (for age verification)
B. Information We Collect Automatically
When you access our site, we may automatically collect certain information about your device and browsing activity. This includes:
- IP Address and Device Type
- Browser Type and Operating System
- Pages You View and Links You Click
- Information collected via cookies (see our Cookie Policy)
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process your ticket requests and manage your account.
- To verify your identity and confirm you are of legal age.
- To respond to your comments, questions, and support requests.
- To send you technical notices, updates, security alerts, and administrative messages.
- To monitor and analyze trends, usage, and activities to improve our website and user experience.
- To comply with our legal and regulatory obligations in Canada.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:
- With third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analytics).
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable Canadian law, regulation, or legal process.
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of NorthHorizon Lotto or others.
4. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee 100% security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- The right to access, update, or correct inaccuracies in your personal information, which you can do through your account settings.
- The right to opt-out of receiving promotional communications from us by following the unsubscribe instructions in those emails.
- The right to manage your cookie preferences as detailed in our Cookie Policy.
6. Age Restrictions
Our platform is not intended for use by individuals under the legal lottery participation age in their respective province or territory (18+ or 19+). We do not knowingly collect personal information from individuals below this age. If we become aware that we have, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us or email our support team directly at [email protected].